YOU ASKED, WE ANSWERED: TOP 10 FAQ'S.
1. What do you have on sale?
We always have items on sale, when our stock of a certain style gets down to under 10 pairs, we add it to the sale section for either 25% or 40% off, depending on the quantity. As a heads-up, each sale style will have limited sizes available. Even though we tend to think we have impeccable taste, sometimes we buy too much of a certain style, so we'll also add the slow-sellers to the sale section every once in a while. We review our inventory and add fresh items every 3-4 months to our sale selection. Furthermore, we run online-only, site-wide sales every 30-60 days. Be sure to join our newsletter if you are interested in getting notified about those discounts.
2. You are out of my size in a color I want, can you order more?
The short answer here is no. Unless the style is part of the core lineup, Converse, Vans, and Dr. Martens only offer seasonal stock for a short period. Once the season and the stock are sold out, they do not necessarily repeat it. They may bring out a similar color in the future, but we have no way of knowing. The good news is Converse and Vans have new seasonal items arriving every 3 months and Dr. Martens arrives every 6 months or so.
We are happy to investigate a special order for something we do not carry but we cannot guarantee it will be available. It never hurts to ask!
3. When do you get re-stocks?
We receive core restocks (on average) every 6 weeks. We place our orders 6 months in advance, so it is never 100% for sure that we'll see the perfect re-stock, but we check weekly to try and fill in gaps. For seasonal stock, unfortunately, we rarely get restocks. However, like we said above, if a particular style or colourway does particularly well, the brands tend to bring it back around in some way, shape, or form.
Converse and Vans generally only release pro-line shoes to shops that specialize in skateboard hardware and apparel, something we do not... so therefore the answer here is no. Every once in a while, we get an offering of a special collection that includes a Pro-line style, but these fairly few and far between.
5. How do you break in a pair of smooth leather Dr. Martens?
This is a process for sure! We recommend treating the leather inside and out with Wonder Balsam and wearing multiple pairs of socks for the first few times wearing your new Docs. Pro-tip: Wonder Balsam can stain, so make sure you wear a pair of socks you don't care about for the first bit. Sometimes applying heat or leaving a large object inside overnight can help stretch areas that are tighter. Our store manager used wine bottles to help with this issue. With advancements in foot comfort technology, you can get silicone heel protectors or heel grips to help prevent blisters until they are perfectly formed to your feet.
6. What size should I get/order?
Just like clothing, there is no standard shoe sizing around the world. A size 7 in North America in one brand may not fit the same as a size 7 in another country or even another brand. We wish it were simple but that would be too easy.
Vans tend to fit true to size and a bit more on the narrow side, so we recommend getting the same size you wear in most brands unless you have wide feet, in which case you should go up half a size.
For Converse and Dr. Martens, they fit large. We recommend ordering a half size down in Converse and full size in Dr. Martens unless you have wide feet, in which case, order your most common shoe size in other brands.
If you're already familiar with the brand you are ordering, order the same size you are wearing, as they rarely change their fit.
We have comprehensive size charts to help you with the process and we are happy to discuss your concerns if you need more help. We also list a fit recommendation on every product online.
7. Why can’t you ship Vans outside of Canada?
Due to changes in our vendor agreement, we can no longer ship Vans outside of Canada. While we would love to be able to service every country, we must adhere to the rules so we can continue to offer the brand.
8. Why isn’t a shipping method showing at checkout, or why is only UPS showing?
There are a few reasons this could be happening; first, if you're an international (outside of Canada) customer, ensure you do not have any Vans products in your cart. Secondly, ensure your address, including your postal code or zip code is correct. Finally, our website pulls shipping options directly from Canada Post or UPS websites, so there are occasionally system outages, or the shipping company may not provide service to your area. Give us a call or email us and we'll be able to help you figure out what's up.
9. Why is my online order on hold?
We place all custom orders "on hold" in our system to track orders and ensure we are completing the orders in the correct fashion. Baggins Originals and Custom shoes are made-to-order and take (on average) between 7-10 business days to complete. Your order will remain on hold until we ship it, at which time the status will change to "complete" and you will receive tracking by email.
10. Why isn’t my tracking number working?
Tracking numbers do not activate until the package is picked up and on its way to you, therefore if your order is completed over a weekend or earlier in the day it will not activate until 3 pm on the next business day. If a full business day has passed and you are still having issues, send us an email.
11. Who’s Glen?
Glen is our founder and primary owner of the company. You can read a bit about him and our history here!
Thanks for reading! As we gather more common questions, we will be back with future additions. We have also started a small video series for new arrivals and other things going on at Baggins so check us out!
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