Test announcementDETAILS

Refund policy

 

AS OF MARCH 30 2026, ALL ITEMS SOLD ARE FINAL SALE AND DO NOT QUALIFY FOR RETURN/EXCHANGE

 

Undeliverable, Unclaimed, or Refused Parcels:  In the rare case that we make a mistake with your order, we will cover all costs and resolve the issue to the best of our ability as quickly as possible. If there is a delivery issue with the postal service, we will liaise with them to resolve and incur any expenses involved.  In all other cases, the following policies will come into effect:

  • Canadian Orders:  
    • Parcels that are not deliverable due to missing or incorrect address information provided to us during the order process are subject to a $20 reshipping fee.  
  • USA Orders:  
    • Parcels that are not deliverable due to missing or incorrect address information provided to us during the order process are subject to reship fee that will be calculated based on the weight and dimensions of the package 
    • Unclaimed or refused packages subject to a restocking fee. The amount of the fee will be equal to $28 CAD. We also do not refund the original shipping amount in these cases.
    • We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges incurred, this amount will be deducted from your refund.
    • Customers are responsible for re-shipping costs if they wish to have the package reshipped following a delivery issue.
  • Orders outside of Canada and the US:  
    • As of July 1st, 2021, all orders going to the EU are subject to an 18%* (*of CAD value) VAT tax collected at the time of checkout. This is to cover the new import rules for the EU. If your order value is over $250 CAD (or approx $150 EUR), this amount will be refunded to you. Customers are responsible for any charges due at the time of delivery. All EU orders must ship vis UPS only going forward to clear customs in a timely manner.
    • All EU orders do not have a guaranteed delivery date as of July 1st, 2021.
    • Refused or unclaimed from the post office are subject to a return fee to cover our incurred costs.  As these parcels are returned to us using the same method as the original delivery, the amount of the fee will be equal to the original shipping price paid. 
    • Parcels that are not deliverable due to missing or incorrect address information provided to us during the order process are subject to a return fee to cover our incurred costs.  As these parcels are returned to us using the same method as the original delivery, the amount of the fee will be equal to the original shipping price paid. 
    • Parcels returned to sender due to a failure to follow up with Customs or the postal service, are subject to shipping charges to reship the package. In the event, you do not wish to have the parcel reshipped, we will refund the price of the shoes only.
    • If you notice your package has not moved in 48 hours of arriving to the destination country, please contact us so we can assist with providing information to release the package. Failure to contact us within a reasonable amount of time, may result in the package being returned to the sender, and shipping charges will apply. 
    • We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges incurred, this amount will be deducted from your refund.

Defects and Warranties:

At Baggins, we stand behind what we sell.  In the rare event there is an issue with the product you received, please send us an email with photos of the defect and a description of what is wrong.  We may ask you to send a picture of the product being destroyed or request you to mail the goods back.  If we require you to ship the product back to us, we are happy to cover the cost of return shipping.  Once this process is complete, will send a replacement product or issue store credit depending on availability. 

Warranties are honored based on the wear of the shoe. We may ask for photos of the sole to ensure the product meets warranty requirements. Warranties will be accepted within 2 years of purchase with proof of purchase if they meet warranty requirements. Warranties cover manufacturer defects and not wear and tear, therefore the key measure is the wear of the bottom of the soles. If there are bald spots on the tread where the sole appears smooth rather than textured, this disqualifies the shoes for warranty despite the length of time you have had the purchase. Baggins reserves the right to refuse a warranty. 

Sizing:
Sizing guidelines are available for reference only. Baggins is not responsible if the guidelines are incorrect. Every person is different and so are your feet! Please contact us if you have sizing questions

 

Customs, Duties, & Brokerage Policy:

We strongly urge our customers to look into any customs or tax implications prior to ordering from abroad. We are not responsible for any tax, duties, brokerage or customs fees you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges incured, this amount will be deducted from your refund.

In some countries, there is an additional delivery fee charged by the countries' postal service. Since we cannot control how the package is delivered in your home country, we are not responsible for these fees. If you have concerns about a delivery charge please consider UPS as your shipping option.

In addition, although we provide expected delivery dates, failure to communicate with your local customs offices may result in the return or delay of delivery. Customs departments have the legal right to hold a package if they deem necessary and we are not responsible for these types of delays. If your tracking number indicates your shoes are being held for customs, we strongly urge our customers to contact their local post office with their tracking number to clear up any issues or payments to ensure timely delivery. If you notice your package has not moved within 48 hours of arriving to the destination country, please contact us to assist you in finding the correct contact information. 


Custom Prints:

Each shoe is made to order with love by a member of our trusty staff, using a patented process at our print shop. Baggins print shop staff makes every possible effort to ensure each pair of shoes we produce is of the highest quality. Because they are made custom to order, please allow for minor imperfections with inking and layout. Please note that the digital mock ups received or pictured may show colors brighter and more vibrant, due to the nature of direct to garment printing, colours may appear faded on the actual product.

During the custom printing process, your order status may be changed from "processing" to "on hold", this is just another way for us to track orders coming and going from the printshop and to ensure we don't accidentally miss an order. "On hold" does not mean your order is being held but rather we are in the process of printing your shoes.

Custom Printing Terms and Conditions

*Please note that because these shoes are made custom per order, there are no returns or exchanges on custom printed shoes or Baggins Originals.