What does CMYK mean?
- CMYK stands for Cyan, Magenta, Yellow and Black, and is the color spectrum that we are able to print in using our technology! This combination of colors is the same that you would see in your printer at home, but is more limited than what you can see on your computer/mobile screen (which is the RGB color spectrum, and also a backlit surface). This means that graphics containing colors outside the CMYK color spectrum will be replaced with the next closest color our printer is able to create, which may come out a bit darker than the original. This is why we state in our disclaimer to expect some color discrepansies in the final print.
- There are certain colors that our printer has difficulty recreating due to the colors available in the CMYK color spectrum. If you take a look at the image above, you will see the merged colors of green, red, and a dark purpleish blue on the CMYK color chart. These are the most tricky colors for our printer to duplicate, especially in darker tones. So if your design relies heavily on reds/dark reds, dark greens or purples, consult with our designers for the best possible solution!
Do you offer design services?
- We do! If you're stuck with the customizer, shoot us an email at Graphics@bagginsshoes.com, we'll help you out. We can use your images to make a repeating pattern, remove backgrounds, isolate a subject, add text, add colour, make images black and white, and help you choose a layout! Not sure how you'd like the design to look? We can help! We don't do original artwork though, so please have your images ready.
Can I change or alter the soles/eyelets/rubber of my shoes?
- Short answer: no. Since we are printing on post-manufactured product, we are unable to change any structural details of the shoes, such as the rubber, soles, eyelets or the Converse logo stamps.
What areas of the shoes can you print on?
- For the Converse Hi-Tops and Low-Tops, we are able to print on the outer-facing panels, the inner-facing panels and the tongue. Since we are unable to print from multiple angles, we cannot print on the back strip of the shoes, and since our print process only adheres to fabric, we cannot print on the rubber, soles or eyelets. See our Printable Area graphic below for reference:
- For the Vans Classic Slip-Ons, we are only able to print on the tops of the shoes. As you can see in the printable area graphic below, the design will not reach all the way to the sides towards the top of the shoes, past the elastic areas.
What color shoe will work best with my design?
- The best general rule is to assess your images; if your images are primarily light or have a white background, they will look best on a white shoe, if your images are primarily dark or have a black background, they will look best on a black shoe. Aside from that, the choice is really yours! Our designers are happy to make suggestions to help you if need be. As an additional note, pink and red shoes are our highest pigment canvas, so any graphic printed on a red or pink shoe will likely have a slightly pink/red tint to them.
If you don't have the colour shoe I want, can I print the shoes a specific colour?
- Since we print on a post-manufactured product and cannot print at multiple angles, there is often some fading towards the heels of the shoes. With a graphic, this is less noticeable, but with flat colours it becomes a lot more obvious, and the severity can vary depending on the design and the size of the shoes. For this reason, we suggest avoiding printing a flat all-over colour on any shoes. We are also unable to guarantee an exact colour match due to the restrictions of our colour process and the variances that can occur as the ink sinks into the canvas.
- As an additional note: Printing an all-over colour on black/coloured shoes requires a lot of ink to cover the dark canvas, which increases the risk of the design rubbing off or fading over time.
- Here is a worst-case example of how flat colours can look:
Should I expect any colour fading on my regular designs as well?
- Some colour fading towards the heels of the Converse shoes and the sides of the Vans is normal. Since the shoes are already set in their shape, our printer can have difficulty reaching the parts of the shoes that curve. In addition, as you can see above in the Printable Areas, the prints on the tops of the Vans shoes don't go all the way to the sides. Here are some examples of what you should expect:
How do the shoes fit?
- Please see our size chart and take care to look at the correct brand, as the sizing can differ. Don't hesitate to e-mail or give us a ring if we can help you out.
What kind of images can I submit for my design?
- We require all graphics/images be a minimum original size of 600x600 pixels (no resizing). For optimal print results, you should look for the largest and highest resolution versions of your images possible. The easiest way to search for high resolution photos is to go to Google Images, enter your search, click on the 'Search Tools' button under the search bar, and set the 'Image Size' to 'Large'. This will ensure that you are looking at the best possible versions of all images. While we do accept all forms of art, please be advised that the customer takes responsibility for all images provided to us.
- As an additional note, our online order form only accepts basic image files (JPG, PNG, GIF), and can sometimes have issues with files exceeding 10000x10000 pixels, so if you would like to submit super high resolution images, Vector art or PDFs, just let us know in your Design Description and we will e-mail you to collect them!
How long will it take to receive my shoes?
- Our average turn-around time for custom prints is 7-10 business days from the date of design approval, but can increase to 12-20 business days during peak seasons; these timelines do not including shipping. If you are concerned about receiving your order on time, feel free to upgrade your shipping at checkout, or contact us and we may be able to rush it for an additional fee! Once your order has been placed, it will remain in “On Hold” status until it has been printed, and processed at our warehouse.
If I love my design, is it possible to order the same one again in the future?
- We keep all customer files submitted to us, so if you would like to order another print that we've previously created, just use your order# as a reference and we can look it up for you!
My company/team/club/wedding party would like to order multiple pairs of the same design, do you offer discounts for that?
- We sure do! We offer discounts starting at 10 pairs of the same design, with the price fluctuating depending on the quantity, the type of shoes selected, and the complexity of the design (panel amount). Contact us with your desired quantity and shipping address for more information
Will I have to pay duties, customs, or brokerage?
- Canada: As we are in Canada as well, there are are no additional taxes (other than what is required by law), duties or brokerage charges for parcels destined to Canadian addresses.
- USA: We have been shipping shoes to the US for over 10 years, and only once or twice have we heard back that the customer had to pay anything extra when they arrived at their door, and even then it was for very high valued order (10 + pairs). If you're just getting a few pair, you are safe. If you're ordering over a few hundred dollars worth, there's a chance you may have to pay some duties. We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges, this amount will be deducted from your refund.
- Outside North America: We strongly urge customers to look into any tax implications before placing an order from abroad. Unfortunately, there's no way for us to know if and if so how these taxes are applied in all the different countries we ship to. Almost every country is different, and the rules change. Some countries are very strict with their regulations, others are not. All we have to go by is customer feedback. We do ship regularly overseas, and it is very rare that we hear the customer had to pay any extra. Maybe most parcels just slip through the cracks, or perhaps people just expect it. We are not responsible for any duties, tax, or customs charges you may have to pay upon the arrival of the goods. We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges incurred, this amount will be deducted from your refund.
- Baggins is not responsible for any duty, taxes or brokerage charges.
- All corporate custom orders, to ensure delivery they must be shipped with UPS and the cost is based on the weight and dimensions of the packages. We offer shipping with or without insurance. In the event of a total loss and the customer opted for no insurance option- we will do everything in our power to locate the package however we will not reprint or replace the order.
- Drop shipping is available for a small fee.
What is your return policy?
- Since every pair of custom shoes is made-to-order, there are no returns or exchanges once you have approved your mock-up. However, if you are unhappy with the look of your shoes or change your mind after you have seen the first mockup, you are welcome to cancel your order for a full refund.