SHIPPING WITHIN CANADA:

• We are happy to offer free Canada Post shipping for all Canadian orders with a subtotal of $150 CAD or more ( subtotal is calculated after any discounts and before taxes)
• Effective July 13th, 2020: If you are looking to return, please email orders@bagginsshoes.com to receive return instructions, all shipping costs are the responsibility of the customer and the price of the shoes will be refunded upon arrival to our warehouse. Due to the nature of our brands, customers are still responsible for return shipping in the event size availability does not meet your needs.
  

• Effective July 1st, 2024:  All sale and clearance items are FINAL SALE. We will not be accepting any returns nor will we process any exchanges for SALE ITEMS that were purchased as of July 1st, 2024. Please contact orders@bagginsshoes.com if you have any questions or concerns regarding an online order.

• For orders less than $150 CAD, we just charge what it costs us with Canada Post. The website will automatically calculate these options and you will have a chance to review them before submitting the order. 

• All upgraded service levels available are calculated by our site, and again we are just covering our costs.
•  We cannot guarantee delivery dates.
• We will provide you with the tracking information via email once the order has been shipped.
• Customers are responsible for tracking their parcels and alerting our staff to any delivery issues. Failure to do so in a timely manner could result in the parcel being returned to Baggins Shoes and subject to a return or restocking fee.
• If there is an issue with the parcel delivery ( lost in transit, marked as delivered but not received, etc.) please let us know and we can open a claim with the shipper (Canada Post/UPS) when possible. We will follow the protocol and policies set by the shipping company and will not be able to process refunds until the claim process is successfully completed.
• Please note: we follow the recommended package standards as per Canada Post, in rare cases, the packaging might become damaged in transit. We are not responsible for any damaged packaging including shoe boxes. If you require the boxes for a specific reason please contact us to arrange for alternate shipping packaging. In the event the product is damaged, we will require photos and will arrange for a replacement when possible.
• Free shipping does not apply to corporate custom orders, to ensure delivery they must be shipped with UPS and the cost is based on the weight and dimensions of the packages. We offer shipping with or without insurance. In the event of a total loss and the customer opted for no insurance option- we will do everything in our power to locate the package however we will not reprint or replace the order.
• Drop shipping on custom corporate orders to Canada are subject to a $10-$25 fee depending on final destination.

SHIPPING WITHIN THE U.S.A.:

DUE TO U.S IMPORT POLICIES, WE HAVE DISABLED SHIPPING TO THE UNITED STATES. FOR ORDER INQUIRIES CONTACT ORDERS@BAGGINSSHOES.COM

•  We charge the rate of shipping based on the total of your order. For an order subtotal under $100 CAD, the cost of shipping is $32 CAD. For orders between $100 CAD and $324 CAD, the cost of shipping is $28 CAD, for orders over $325CAD, the cost of shipping is $20 CAD. The method used in all cases is UPS Standard, delivery times are dependent on customs and postal service in your area.

• As of August 29th, 2025: all U.S. shipments are subject to duties, taxes, and customs processing. This means your order may incur:

  -Import Duties
  -A Merchandise Processing Fee
  -Possible courier brokerage fees
  -These charges are set by U.S. Customs and are the responsibility of the recipient.
  -Customs clearance may add 2–5 business days to delivery.
  

• If duties, taxes, or brokerage fees are not paid by the recipient, the package will be abandoned and no refunds will be issued under any circumstances.
• Effective August 29th, 2025: All U.S orders are final sale and we no longer accept any returns or exchanges for any U.S. orders.  
• Upgraded service level pricing is calculated based on the weight and dimension of the goods ordered. All of the shipping options are available for review during the order process and before submitting the order.
• We will provide you with the tracking information via email once the order has been shipped. Once the parcel crosses the border it is passed over to the United States Postal Service.
• Customers are responsible for tracking their parcels and alerting our staff to any delivery issues. Failure to do so in a timely manner could result in the parcel being returned to Baggins Shoes and subject to a return or restocking fee.
• We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges incurred, this amount will be deducted from your refund.
• If there is an issue with the parcel delivery ( lost in transit, marked as delivered but not received, etc.) please let us know and we can open a claim with the shipper (Canada Post/USPS/UPS) when possible. We will follow the protocol and policies set by the shipping company and will not be able to process refunds until the claim process is successfully completed.
  
• Please note: we follow the recommended package standards as per Canada Post, in rare cases, the packaging might become damaged in transit. We are not responsible for any damaged packaging including shoe boxes. If you require the boxes for a specific reason please contact us to arrange for alternate shipping packaging. In the event the product is damaged, we will require photos and will arrange for a replacement when possible.
• Free shipping does not apply to corporate custom orders, to ensure delivery they must be shipped with UPS and the cost is based on the weight and dimensions of the packages. We offer shipping with or without insurance. In the event of a total loss and the customer opted for no insurance option- we will do everything in our power to locate the package however we will not reprint or replace the order.
• Drop shipping on custom corporate orders to USA are shipped at $28 CAD per package and subject to a $5 fee.

SHIPPING Internationally.:

**We strongly urge our customers to look into any customs or tax implications prior to ordering from abroad. We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods.**

• All overseas shipping rates are calculated based on the weight and dimension of the goods ordered.
• All of the shipping options are available for review during the order process and before submitting the order. Simply add the shoes you're interested in to the shopping cart, and press the checkout button. Then just enter your address information and hit apply. The available shipping rates will be displayed on that page.
• For orders with a quantity of 4 or more pairs, we're often able to get the rates lower if you don't mind us discarding the original boxes and packing the shoes all together in one box. If you are interested in this service, please contact us via email for a shipping quote. You could also let us know if you don't need the boxes in the 'customer notes' section of the order form, and we will pass along any and all available savings.
• We ship with UPS (the regular postal service) and once the parcel arrives in the destination country, it will be handed over to the contracted postal service there. Tracking information, when available, will be provided in an email once the order has been shipped.
• Customers are responsible for tracking their parcels and alerting our staff to any delivery issues. Failure to do so in a timely manner could result in the parcel being returned to Baggins Shoes and subject to a return or restocking fee.
• Failure to communicate with your local customs offices may result in the return or delay of delivery. Customs departments have the legal right to hold a package if they deem it necessary and we are not responsible for these types of delays.
• If there is an issue with the parcel delivery ( lost in transit, marked as delivered but not received, etc.) please let us know and we can open a claim with the shipper (Canada Post/USPS/UPS) when possible. We will follow the protocol and policies set by the shipping company and will not be able to process refunds until the claim process is successfully completed.
• Please note: we follow the recommended package standards as per UPS, in rare cases, the packaging might become damaged in transit. We are not responsible for any damaged packaging including shoe boxes. If you require the boxes for a specific reason please contact us to arrange for alternate shipping packaging. In the event the product is damaged, we will require photos and will arrange for a replacement when possible.
• As of July 1st, 2021, all orders going to the EU are subject to an 18%* (*of CAD value) VAT tax collected at the time of checkout. This is to cover the new import rules for the EU. If your order value is over $250 CAD (or approx $150 EUR), this amount will be refunded to you. Customers are responsible for any charges due at the time of delivery.
• All EU orders must ship via UPS only going forward to clear customs in a timely manner.
• All EU orders do not have a guaranteed delivery date as of July 1st, 2021.
• All corporate custom orders must ship UPS to ensure delivery and the cost is based on the weight and dimensions of the packages. We offer shipping with or without insurance. In the event of a total loss and the customer opted for no insurance option- we will do everything in our power to locate the package however we will not reprint or replace the order.