*  Custom Print Shoes take an additional 10-12 business days to be processed,
    Please allow for this when calculating delivery times

SHIPPING WITHIN CANADA:

    • We are happy to offer free Canada Post Regular Post shipping for all Canadian orders with a subtotal of $85 or more ( subtotal is calculated after any discounts and before taxes)
    • Effective July 13th, 2020: If you are looking to return, please email [email protected] to recieve return instructions, all shipping costs are the responsibility of the customer and the price of the shoes will be refunded upon arrival to our warehouse.
    • Effective July 13th, 2020:Exchanges are free of cost, please email with the item SKU and size you are sending back and the item SKU and size you'd like to exchange it for. We will follow up with the instructions to complete this process.
    • For orders less than $85, we just charge what it costs us with Canada Post. The website will automatically calculate these options and you will have a chance to review before submitting the order.
    • All upgraded service levels available are calculated by our site, and again we are just covering our costs.
    • We cannot guarantee delivery dates at this time due to reduced service by Canada Post and other couriers.
    • We will provide you with the tracking information via email once the order has been shipped. 
    • Customers are responsible for tracking their parcel and alerting our staff to any delivery issues. Failure to do so in a timely manner could result in the parcel being returned to Baggins Shoes and subject to a return or restock fee.
    • If there is an issue with the parcel delivery ( lost in transit, marked as delivered but not received, etc.) please let us know and we can open a claim with the shipper (Canada Post/USPS/UPS) when possible. We will follow the protocol and policies set buy the shipping company and will not be able to process refunds until the claim process is successfully completed. 
    • Please note: we follow the recommended package standards as per Canada Post, in rare cases, the packaging might become damaged in transit. We are not responsible for any damaged packaging including shoe boxes. If you require the boxes for a specific reason please contact us to arrange for alternate shipping packaging. In the event the product is damaged, we will require photos and will arrange for a replacement when possible. 

SHIPPING TO THE U.S.A: 

    • We charge the rate of shipping based on the total of your order. For an order subtotal under $100 CAD, the cost is $24 CAD. For orders between $100 CAD and $249 CAD, the rate of shipping is $18 CAD, for orders over $250CAD , shipping is free. The method used in all cases is Expedited shipping with Canada Post, delivery times are dependant on customs and postal service in your area.
    • Upgraded service level pricing is calculated based on the weight and dimension of the goods ordered. All of the shipping options are available for review during the order process and before submitting the order.
    • We will provide you with the tracking information via email once the order has been shipped. Once the parcel crosses the border it is passed over to the United States Postal Service.
    • Customers are responsible for tracking their parcel and alerting our staff to any delivery issues. Failure to do so in a timely manner could result in the parcel being returned to Baggins Shoes and subject to a return or restock fee.
    • We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges incured, this amount will be deducted from your refund.
    • If there is an issue with the parcel delivery ( lost in transit, marked as delivered but not received, etc.) please let us know and we can open a claim with the shipper (Canada Post/USPS/UPS) when possible. We will follow the protocol and policies set buy the shipping company and will not be able to process refunds until the claim process is successfully completed. 
    • All costs associated with returning goods shipped to the US, is the responsibility of the customer and not Baggins. 
    • Please note: we follow the recommended package standards as per Canada Post, in rare cases, the packaging might become damaged in transit. We are not responsible for any damaged packaging including shoe boxes. If you require the boxes for a specific reason please contact us to arrange for alternate shipping packaging. In the event the product is damaged, we will require photos and will arrange for a replacement when possible. 

SHIPPING OVERSEAS:

**We strongly urge our customers to look into any customs or tax implications prior to ordering from abroad. We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods.**

    • All overseas shipping rates are calculated based on the weight and dimension of the goods ordered.
    • All of the shipping options are available for review during the order process and before submitting the order. Simply add the shoes you're interested in to the shopping cart, and press the checkout button. Then just enter your address information and hit apply. The available shipping rates will be displayed on that page.
    • For orders with a quantity of 4 or more pairs, we're often able to get the rates lower if you don't mind us discarding the original boxes and packing the shoes altogether in one box. If you are interested in this service, please contact us via email for a shipping quote. You could also let us know if you don't need the boxes in the 'customer notes' section of the order form, and we will pass along any and all available savings.
    • We ship with Canada Post (the regular postal service) and once the parcel arrives in the destination country, it will be handed over to the contracted postal service there. Tracking information, when available, will be provided in an email once the order has been shipped. 
    • Customers are responsible for tracking their parcel and alerting our staff to any delivery issues. Failure to do so in a timely manner could result in the parcel being returned to Baggins Shoes and subject to a return or restock fee.
    • Failure to communicate with your local customs offices may result in the return or delay of delivery. Customs departments have the legal right to hold a package if they deem necessary and we are not responsible for these types of delays. 
    • If there is an issue with the parcel delivery ( lost in transit, marked as delivered but not received, etc.) please let us know and we can open a claim with the shipper (Canada Post/USPS/UPS) when possible. We will follow the protocol and policies set buy the shipping company and will not be able to process refunds until the claim process is successfully completed. 
    • Please note: we follow the recommended package standards as per Canada Post, in rare cases, the packaging might become damaged in transit. We are not responsible for any damaged packaging including shoe boxes. If you require the boxes for a specific reason please contact us to arrange for alternate shipping packaging. In the event the product is damaged, we will require photos and will arrange for a replacement when possible. 

 

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